Web Site Privacy Policy
We respect your privacy on this web site. When you provide us with information, you can be sure that we will hold that information in strict confidence.
Information you submit via this web site, or that you provide in e-mail, is used only to handle your request and to respond to you.
We do not share any information, including e-mail addresses or the addresses of our customers and students, with outside companies.
Information on this Web site is collected directly (not by "cookies") for the purposes of providing support to our customers, students, and educators. If you have any questions, please contact us by e-mail — info@pivot-point.com, or call us at 1-800-886-4247.

Equal Employment Opportunity
Pivot Point does not discriminate in employment opportunities or practices on the basis of race, color religion, sex sexual orientation, national origin, age, disability, or any other characteristic protected by law.

Pivot Point will make reasonable accommodations for qualified individuals with known disabilities as provided by law.

Equal Student Opportunity
Pivot Point admits students of any race, age, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. It does not discriminate on the basis of race, age, sex, handicap, disability, or national or ethnic origin in administration of its educational policies, admissions policies, scholarship and loan programs, and other school-administered programs.

Pivot Point complies with the provisions of Section 504 of the Rehabilitation Act of 1973 and no qualified handicapped or disabled person, by reason of their handicap or disability, will be excluded from enrolling in a course of instruction or be subjected to discrimination based upon handicap or disability. If an applicant or a student believes they may need an accommodation or academic adjustment due to a handicap or disability, they should contact the Accommodation Coordinator. The Admissions Representative, Admissions Director or other staff person can assist you with contacting the Accommodation Coordinator.

Hours of Operation
If you would like product and pricing information, our Pivot Point salesteam is available to assist you 8 hours a day, 5 days a week, at 1-800-886-4247. For order status information or other assistance with an order you have already placed with the Pivot Point Store, please contact the Pivot Point sales department at 1-800-886-4247 between the hours of 8:30 a.m. and 5:00 p.m. central time or e-mail info@pivot-point.com

Shipping Details
The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time.  Payment processing will not begin until we receive all the information we need and full payment (or a full authorization, in the case of credit card, phone and account orders).
Orders placed on the weekend or on a holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding Federal holidays.
The Pivot Point Store ships only to the United States. To purchase products from other countries, go to the Pivot Point International Directory.
Note: Title and risk of loss to all products will pass to you on delivery.

Hair Products
Hair may be returned up to 30 days after purchase if in original packaging and original condition. 

Hair is warranted to the original purchaser for the period of  one year from original date of purchase, under normal use and service, against defective material or workmanship. During the warranty period, Pivot Point will replace the hair medium when returned with a copy of the original receipt, a copy or the original of the tag containing the lot number and date, and a letter describing the defect.

Books
Unopened books may be returned up to 30 days after purchase.

Kits
Kits may be returned up to 30 days after purchase if in original packaging and original condition.  Any items missing from the kit will not be credited or replaced.  If there is a missing item you will be charged a la carte list price for that item.  There will also be a 25% restocking fee for kit returns.

Electrical Products
For products produced by companies other than Pivot Point International, please see the manufacturer warranty information enclosed in the package and contact the manufacturer directly for further information.  Pivot Point International is a distributor of these products and will not provide warranty or support for third party products.

Manufacturer’s Defect Policy
Defective goods must be reported and returned for a replacement within the first 30 days from the date of invoice.

Restocking Fees
All returned items are subject to a 25% restocking fee. To ensure prompt and efficient handling of your returns, you must obtain a Return Authorization Number (RA#) from Pivot Point International Customer Support at 800.886.4247.  The RA number must appear on the shipping carton, or returns will be refused.

Pivot Point is not responsible and will not assume freight charges incurred in the return of items to our warehouse or for reshipping new or replacement items unless goods are deemed damaged due to shipment or originally defective.

Other Terms and Conditions
Pivot Point is not responsible for typographic errors.
Pivot Point reserves the right to change the terms and conditions of sale at the Pivot Point Store at any time.
All sales at the Pivot Point Store are governed by Illinois law.
No Pivot Point employee or agent has the authority to vary any of the Pivot Point Store's policies or the terms and conditions governing any sale.