Work at Pivot Point

International Administrative & Communications Associate

For nearly 50 years our international team of seasoned teachers, educators, and artistic directors have provided students with advanced education to support a lifetime of learning. As a world renowned leader in the industry, we provide education in 13 languages in more than 70 countries. We offer the largest network of schools in North America and a global network of millions of designers. Our methods are engaging. Our techniques are one-of-a-kind. Pivot Point provides the best, most comprehensive hair and skin care education in the U.S. and around the world!

We are seeking a motivated, dependable International Administrative & Communications Associate to work in our Evanston, IL location. As a key member of the international team, you will have extensive communications with our international clients and customers. You will be responsible for coordinating travel arrangements, planning meetings, and handling customer communications. Additional administrative duties include: processing expenses, preparing invoices, coordinating artist bookings and contracts, managing files. You will have a significant impact on our international customers, and be responsible for cultivating and maintaining these valued relationships.

Candidate Qualifications: Bachelor’s Degree required. Minimum 2-3 years related experience. Bilingual English – Spanish. Extensive experience managing international travel itineraries and meeting planning. Required advanced computer skills include MS Office Suite, especially Excel and Word. Experience with Netsuite preferred. The ideal candidate possesses a strong sense of responsibility, urgency, flexibility, and integrity. The ability to work independently as well as part of a team and establish positive working relationships is a must. A strong customer service background is absolutely essential. The candidate must occasionally lift and/or move 30 pounds. While performing duties the employee is regularly sitting, talking, hearing, and engaging in repetitive wrist, hand and/or finger movement. The candidate must have the ability to read and interpret documents accurately.

Duties and Responsibilities include:

Communicating with international customers by phone, email and fax.
Maintaining ongoing international relationships; providing support and resolving problems for customers.
Creating and managing complex travel itineraries, meetings, and related activities for international executives and customers.
Coordinating administrative details for educator trainings, workshops and tradeshows.
Entering customer orders correctly and efficiently.
Interacting with warehouse, marketing, and other departments to facilitate fulfilling customers’ needs.
Promptly and accurately adjusting complaints concerning billing or services rendered, referring complaints to designated departments for investigation.
Preparing confidential correspondence, sales reports, invoices, and other complex documents accurately and efficiently.
Handling administrative duties for the department, including: distributing mail, filing, faxing, processing forms, preparing reports and auditing documents.

Key Personal Characteristics include:

Courteous, positive attitude
Dependable and honest
Outstanding organizational skills
Ability to multitask
Superior communication skills
Excellent time management and ability to work in a fast-paced environment
Great sense of humor
Team focused spirit

Hours of work may vary based upon Company needs; the typical work schedule is 40 hours per week, Monday through Friday, 8:00am to 5:00pm. Some overtime is required. Our Evanston location is located in the Rotary Building in downtown Evanston, IL and is easily accessible by public transportation: CTA Purple Line to Davis, Metra UP-N Line to Davis. Paid parking available is onsite and in nearby parking garages.

If you are looking for an exciting employment opportunity with which you can establish forward-looking goals and deliver measurable results, this is the place for you! We offer a very competitive compensation plan, excellent benefits including BCBS medical, Delta dental, EyeMed vision care, STD, LTD, Life, AD&D, 401k match, paid time off, promotional opportunities and much more. If you’re interested in taking the next step of your career with a successful and fast growing company, please email your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Pivot Point International is an Equal Opportunity Employer

Guest Services Associate

Evanston, IL

For nearly 50 years our international team of seasoned teachers, educators and artistic directors has provided students with advanced education to support a lifetime of learning. As a world renowned leader in the industry, we provide education in 13 languages in more than 70 countries. We offer the largest network of schools in North America and a global network of millions of designers. Our methods are engaging. Our techniques are one-of-a-kind. Pivot Point provides the best, most comprehensive hair and skin care education in the U.S. and around the world!

We are seeking a Guest Services Associate to work at our Evanston, IL Academy location. Guest Services works closely with the Salon Manager to cultivate an exciting and professional salon environment for our customers. We are looking for a candidate with superior customer service skills and a professional, courteous attitude! Our ideal candidate is a dedicated, dependable individual, with experience in a beauty/spa environment.

Candidate Qualifications: High School Diploma or GED required. Bachelor’s Degree preferred. A minimum 1 year experience in a high-volume retail, beauty/spa or service environment is preferred. Exceptional communication and customer service skills are a must. Required computer skills encompass MS Outlook, MS Word, MS Excel, Internet/Intranet. The ability to multitask successfully in a high traffic environment is very important for this position. The candidate must occasionally lift and/or move 30 pounds. While performing duties the employee is regularly standing, sitting, talking, hearing, and engaging in repetitive wrist, hand and/or finger movement.

Hours of work may vary based upon Company needs; however, the typical work schedule is Monday, 8:30am to 5:00pm, and Tuesday through Friday, 1:30pm to 10:00pm. Compensation: commensurate with experience. Our Evanston location is located in the Rotary Building in downtown Evanston, IL and is accessible by public transportation: CTA Purple Line to Davis, Metra UP-N Line to Davis. Paid parking available is onsite and in nearby parking garages.

Duties and Responsibilities include:

Completing all retail transactions for services and retail line of professional hair and skin products
Answering incoming calls with a professional, courteous demeanor
Welcoming and checking in salon clients and guests
Scheduling appointments for client services
Processing cash, check, and credit card payments
Administrative duties as assigned

Key Personal Characteristics include:

Positive, energetic attitude
Dependable and honest
Outstanding organizational skills
Superior communication skills
Excellent time management
Team focused spirit

If you are looking for an exciting employment opportunity with which you can establish forward-looking goals and deliver measurable results, this is the place for you! We offer a very competitive compensation plan, excellent benefits including BCBS medical, Delta dental, EyeMed vision care, STD, LTD, Life, AD&D, 401k match, paid time off, promotional opportunities and much more. If you’re interested in taking the next step of your career with a successful and fast growing company, please email your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Pivot Point International is an Equal Opportunity Employer

Student & Financial Services Associate

Chicago, IL

For nearly 50 years our international team of seasoned teachers, educators and artistic directors have provided students with advanced education to support a lifetime of learning. As a world renowned leader in the industry, we provide education in 13 languages in more than 70 countries. We offer the largest network of schools in North America and a global network of millions of designers. Our methods are engaging. Our techniques are one-of-a-kind. Pivot Point provides the best, most comprehensive hair and skin care education in the U.S. and around the world!

We are seeking a motivated, dependable Student and Financial Services Associate to work in our Chicago, IL location who will be committed to providing excellent educational and financial services to our talented student body. We are looking for an energetic candidate with a passion for education who will mentor students and guide them to success!

Candidate Qualifications: High School diploma or General Education Degree (GED) required. Bachelors Degree preferred. Minimum 1-2 years related experience in financial aid or student services in a school setting. Experience in financial assistance using a clock hour program is highly preferred. Required intermediate computer skills encompass MS Outlook, MS Word, MS Excel, Internet/Intranet. We are searching for a candidate who is an organized self-starter and fantastic team player. The ideal candidate is a great problem solver and time manager, and is consistently punctual. Strong customer focus is a must! The candidate must occasionally lift and/or move 30 pounds. While performing duties the employee is regularly sitting, talking, hearing, and engaging in repetitive wrist, hand and/or finger movement. The candidate must have the ability to read and interpret documents.

Hours of work will vary based upon Company needs, but the typical work schedule is 40 hours per week, Tuesday through Friday, 10:30am to 7:00pm and Saturdays 8:30am to 5:00pm. Flexibility is a must. The candidate must be present for all student orientations for each new class start, which may require working more than 40 hours per week. Compensation is commensurate with experience. The Chicago Academy is located on Irving Park Road at Pulaski Road in Chicago, IL. Free parking is available.

Duties and Responsibilities include:

Assisting in the development, implementation and maintenance of student records
Executing the financial aid process in accordance with policies and procedures
Conduction orientation with all new students on the first day of class
Processing and managing time clock administration on a daily basis
Organizing and leading all Student Council meetings
Mentoring current students and developing solutions to address academic or attendance issues
Participating in school-wide general administration and special projects as needed

Key Personal Characteristics include:

Energetic, positive attitude
Dependable and honest
Outstanding organizational skills
Ability to multitask
Superior communication skills
Excellent time management
Great sense of humor
Team focused spirit

Salon Manager

Bloomingdale, IL

For nearly 50 years our international team of seasoned teachers, educators and artistic directors has provided students with advanced education to support a lifetime of learning. As a world renowned leader in the industry, we provide education in 13 languages in more than 70 countries. We offer the largest network of schools in North America and a global network of millions of designers. Our methods are engaging. Our techniques are one-of-a-kind. Pivot Point provides the best, most comprehensive hair and skin care education in the U.S. and around the world!

We are seeking a Salon Manager to work at our Bloomingdale, IL location. The Salon Manager will work closely with the Academy Director to create an exciting salon environment for our students and customers. We are looking for a candidate with superior customer service skills and a professional, courteous attitude! Our ideal candidate is a dedicated, results-driven individual, with management experience in a beauty/spa environment.

Candidate Qualifications: Bachelors Degree is preferred. A minimum 2 years management experience in a high-volume retail, beauty/spa or service environment is required. An active cosmetology or esthetics license is required. The candidate must have established retail and product knowledge, with experience in developing promotional strategies. Excellent communication and customer service skills are a must. The candidate has demonstrated experience in education at an advanced level (e.g. “train the trainer” or education for a product line). Required intermediate computer skills encompass MS Outlook, MS Word, MS Excel, Internet/Intranet. The ability to multitask and prioritize is essential. The candidate must occasionally lift and/or move 30 pounds. While performing duties the employee is regularly standing, sitting, talking, hearing, and engaging in repetitive wrist, hand and/or finger movement. The candidate must have extremely strong written and verbal communication skills.

Hours of work may vary based upon Company needs; however, the typical work schedule is Tuesday through Friday, 1pm to 10pm, and Saturday 8:30am to 5pm. Compensation: commensurate with experience. The Bloomingdale Academy is located in the Springbrook Shopping Center on Lake Street near I-290 W. Plentiful free parking is available.

Duties and Responsibilities include:

Developing and maintaining an environment that retains customers through strong customer care, retail sales and a unified understanding of the company vision.
Supervising all salon operations with Academy Director to ensure achievement of sales goals, business objectives and profitability.
Training all Bloomingdale Academy staff and students on customer service and retail needs as appropriate.
Recommending and assisting in the development of salon marketing strategies to drive sales; to include planning/coordinating in-house promotions, community activities, and outreach.
Acting as liaison with education department to ensure the educational systems and standards are met.
Maintaining a sanitary salon, retail area, and academy through the enforcement of policies and procedures.

Key Personal Characteristics include:

Professional, positive attitude
Dependable and honest
Outstanding organizational skills
Superior communication skills
Excellent time management
Great sense of humor
Team focused spirit

Education Manager

Evanston, IL

For nearly 50 years our international team of seasoned teachers, educators, and artistic directors has provided students with advanced education to support a lifetime of learning. As a world renowned leader in the industry, we provide education in 13 languages in more than 70 countries. We offer the largest network of schools in North America and a global network of millions of designers. Our methods are engaging. Our techniques are one-of-a-kind. Pivot Point provides the best, most comprehensive hair and skin care education in the U.S. and around the world!

We are seeking a sales and education professional with a minimum of six months direct teaching experience within a school environment and an active cosmetology license to lead our Domestic Education effort of increasing sales via highly trained education team resources.

Responsibilities include:

Educational Consultant Development

Recruiting, hiring, and training Educational Consultant resources
Inspiring and empowering Educational Consultants to be more productive by modeling, teaching and reinforcing brand-defining behaviors in day-to-day activities, as well as key client education events.
Creating twice annual professional development opportunities (liaising with Education and research team) to strengthen presentation and technical skills PPI terminology, and sales skills

Strategic Alliance Partnership

Partnering with the Director of Strategic Alliance to assess sales and education opportunities
Developing a comprehensive plan to orientate, develop and retain Strategic Alliance partnerships through targeted placement of product and education

Show Management

Coordinating Pivot Point International representation and efforts at trade shows and events to support brand awareness and drive education message.

Standard Operating Procedures Documentation

Creating and document Education team SOP to increase effective and efficient use of resources, both financial and personnel.

Key Client Relationships

Partnering with Account Managers to create and execute annual education plans for key Member School clients across the Domestic market
Serving as a role model, coaching Educational Consultant behaviors that drive education and sales objectives and brand through teaching educational workshops around the Salon Success module of Designer’s Approach.

This position is based in Evanston, IL, with significant domestic travel (40%-60%). It is expected that the Education Manager will reside in the Chicago land area. A car and valid driver’s license is required.

In addition to having a minimum of six months directing teaching experience within a school environment, and an active cosmetology license, qualifications include:

Minimum of five years in an outside sales and education role within the beauty industry
Strong managerial and communication skills with the ability to coach and train
Excellent planning and organizational skills, with the ability to anticipate problems, think ahead and offer proactive solutions
A practitioner and promoter of team work
Proven ability to negotiate
Experience working within a highly competitive, fast-paced environment
Proficiency in basic computer skills, including PowerPoint, Outlook, Word and Excel