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Defective Item / Refund Request Form

Returns & Exchanges

Please submit this form for defective items and refund requests. Click here to review our current return policy. *Required

Do you live in the United States?*
Customer Type*
Customer Type*
Other*
Name*
First Last
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Preferred Method of Contact*
- Email
- Phone
- Both
Preferred Method of Contact*
Email Address*
Phone Number*
School Name*
Campus Director Name*
Please indicate 'yes' if this is a Pivot Point mannequin or swatch.
Student Name*
Class Start Date*
MM slash DD slash YYYY
Do you need replacement items shipped?*
- Yes
- No
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Would you like this shipped to the Campus Director or student's address?*
- Campus Director's Address
- Student's Address
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Student's Phone Number*
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Student's Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
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School Address / Location*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Campus Director's Address / Location*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Item Name*
Quantity of Items with Issue(s)*
Please enter a number from 0 to 1000.
Order Number
Reason for Return*
Other
Defect/Issue with Item*
Date of Purchase*
MM slash DD slash YYYY
Is this item an Educational Hair product?*
- Yes
- No
Please indicate 'yes' if this is a Pivot Point mannequin or swatch.
Lot Number*
4-digit number typically found on the outside of packaging.
Is this item an electrical tool?*
- Yes
- No
Please indicate 'yes' if this is a Pivot Point branded blow dryer, marcel iron or flat iron.
Lot #*
Please locate the 4-digit number based on the item. The blow dryer number is located on the product's tag. The marcel and flat iron number is located on the prong of the plug.
Attach Images
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Max. file size: 128 MB.
Email
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